Game Development Work History / Game Credits
Relic Entertainment / THQ
Title: Community Specialist
Tour of Duty: 2010 - 2012
Warhammer 40,000: Space Marine
Warhammer 40,000: Dawn of War II - Retribution
Company of Heroes Online
Duties: From social media to forum management and advanced Customer-Service-Jujitsu I was Relic'sgo-to guy for community relationships and engagement. I greatly increased the reach of Relic's social platforms building out both the studio channels and game specific accounts through an organic program of fan engagement and regular activity.
EA Sports / Electronic Arts
Title: Communications Specialist
Tour of Duty: 2012 - 2013
EA SPORTS NHL 13
EA SPORTS SSX
EA SPORTS UFC
Duties: Communications, press relations, marketing and community management work on EA Sportstitles including NHL, UFC and SSX. Represented NHL 13 at E3 on the show floor and acted as a media liaison for Electronic Arts at the same show. Also worked on content creation for EA SPORTS FIFA 13 with the Vancouver Whitecaps.
During the NHL 13 campaign we built upon the successful Hockey Ultimate Team game-as-a-service mode as well as created a fantasy hockey simulation to simulate the locked-out real world NHL hockey season and give fans something to cheer about.
Relic Entertainment / SEGA
Title: Community Manager
Tour of Duty: 2013 - 2014
Company of Heroes 2
Company of Heroes 2: The Western Front Armies
Company of Heroes 2: Ardennes Assault
Duties: Returning to Relic following its publisher’s bankruptcy and purchase by SEGA I became the studio’s Community Manager. Building a team to work on all of Relic’s franchises I managed direct reports in a multi-lingual global community effort. During this time we launched SEGA’s first Twitch channel with regular streams, held SEGA of America’s first on-site community meet-up and sponsored their first community lead eSports tournament. Partnering with the ESL we built out Company of Heroes 2’s eSports reach with regular tournaments. Leveraging community content creation our team expanded Company of Heroes 2 with a robust User Generated Content program.
I also ate a very hot pepper to promote the Company of Heroes 2: The Western Front Armies expansion release which was our most successful promotional video for the launch. You can still watch that here.
Capcom Vancouver / Capcom USA
Title: Senior Community Manager
Tour of Duty: 2016- 2018
Dead Rising: 10th Anniversary
Dead Rising: Endgame (film)
Dead Rising 4
Duties: As community lead on the Dead Rising franchise for Capcom I was able to build viral marketing and community programs based around the game’s unique sense of humour and irreverent tone. Leveraging the character of Frank West and his snark I was able to grab headlines for the brand based around his exploits at Comic-Con and on social media. I represtented the franchise at Gamescom, PAX West and New York City Comic-Con.
WIth Capcom Vancouver’s expansion into mobile development I became the lead on Puzzle Fighter. This brought the concept of games-as-a-service to the studio calling for a different and more proactive style of community management. Utilizing weekly Twitch streams with the development teams we engaged a competitive core of players looking for a mobile eSports / puzzle challenge game.
At Capcom Vancouver I worked with the recruitment team and studio management to build a new studio website tailored to bringing in new developers and building the Capcom Vancouver brand both within the local development community and beyond.
Hinterland Game Studio
Title: Community Strategist
Tour of Duty: 2018 - Current
The Long Dark
Duties: Moving from large publishers to a small independent development team has offered me the opportunity to work on a uniquely beautiful game like The Long Dark with a dedicated team of veteran developers. Building upon the game’s already established Kickstarter success I’ve helped to keep the team connected with its core fanbase as both the project and the community grow. With initiatives like weekly Q&As in our forums and engaging and tone appropriate social media content we have worked to build an engaged and non-toxic community around the studio and the game.